We are currently upgrading our IT system. During this time, appointment availability will be reduced and there may be delays in clinic. On Monday 15 September, all services will open one hour later than usual.
While the new system is being introduced, we are unable to send negative results by text. If your result is positive, we will contact you as normal. Some results may take up to a week to be processed. If you have not heard from us within that time, your results are negative. We will resume texting negative results as soon as possible. We apologise for any inconvenience and thank you for your patience and understanding.
- If you need an interpreter or have a disability that requires assistance, visit our Helpline page
- For London services for outreach work and for people who work in the sex industry, visit our CLASH and SHOC web page
- For London services for people with learning disabilities, visit our web page about The Bridge Service
- If you are pregnant and have sexual health concerns, visit this webpage to find information under the header pregnancy and sexual health
- If you need assistance regarding Surrey Services please contact the Surrey helpline page
