We have recently upgraded our IT system. During this time, we are temporarily unable to send negative results by text message.
If your result is positive, a member of our team will contact you directly as usual.
Please note that some results may take up to one week to be processed. If you have not heard from us within that time, your results are negative.
We will resume texting negative results as soon as possible.
Thank you for your patience and understanding while we complete this system upgrade.
- If you need an interpreter or have a disability that requires assistance, visit our Helpline page
- For London services for outreach work and for people who work in the sex industry, visit our CLASH and SHOC web page
- For London services for people with learning disabilities, visit our web page about The Bridge Service
- If you are pregnant and have sexual health concerns, visit this webpage to find information under the header pregnancy and sexual health
- If you need assistance regarding Surrey Services please contact the Surrey helpline page
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