CNWL

Sexual Health Services
in London and Surrey

Accessibility

Accessibility statement

Accessibility statement for CNWL Sexual Health website

This accessibility statement applies to sexualhealth.cnwl.nhs.uk  

This website is run by CNWL. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in three days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: communications.cnwl@nhs.net

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us https://www.cnwl.nhs.uk/patients-and-carers/cnwl-interpreting-service

Technical information about this website’s accessibility

Central and Northwest London NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

[

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

Some text does not have a sufficient contrast ratio, so it may be hard to read for some users. This fails WCAG 2.1 success criterion 1.4.3 (contrast).

Some parts of the site are only accessible via a single link, so some people may find it hard to locate some pages. This fails WCAG 2.1 success criterion 2.45 (multiple ways)

Some parts of the site are not highlighted when they receive focus, so some people may find it hard to navigate. This fails WCAG 2.1 success criterion 2.47 (focus visible).

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information to additional resources and guidance.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix any related link or resource on our pages.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 23 September. It was last reviewed on 23 September.

Text size

We have tried to ensure that this website is available to as broad an audience as possible.

The size of the text on this website is set in qualitative rather than quantitative terms. Your web browser can override the base text size and all of the text will change relative to the size you specify.

This is easily demonstrated using Microsoft Internet Explorer’s ‘Text Size’ option: to increase the size of the text select ‘View’ -> ‘Text Size’ -> ‘Largest’: this increases the size of all the text proportionally. (You can similarly change the text size to make it smaller). The default setting is ‘Medium’.

In Mozilla Firefox you should select View > Text size followed by ‘Increase’ or ‘Decrease’. To return the text size to its default setting, select ‘Normal’.

Changing the base text size whilst browsing this website may impact upon its layout: the site has been designed to ‘flow’ to fill the browser window (to make use of the extra space available at higher screen resolutions) but increasing text size to a very large value will cause some page elements to overlap.

For more detailed information about how to change the fonts and font sizes in your web browser you can visit the BBC My Web My Way website

 

Images

Images on our website have alternative text attributes (alt text). This means when an image is used on a webpage to convey information its content is also described in the alt text. Therefore, the image can be understood by text browsers and assistive technologies such as screen readers.

If an image is used for simply decorative purposes, the text attribute for the image is left empty in line with accepted best practice.

 

Language translation

We don’t provide translated copy on our website, but the Google Translate tool can help. Some web browsers, such as Google Chrome, also have automatic translation tools. (We can’t guarantee the accuracy of the translated text).